No drinks other than bottled water will be allowed in lessons/classes.
No food allowed in lessons/classes. If you need to eat in the lobby, please clean up after you are finished so we can keep our school looking nice for all students.
Please be mindful of the floors and woodwork in the building – do not do anything that would scratch or harm them in any way.
Please watch your child(ren) while you wait during lessons/classes. Do not leave your child(ren) unattended/unsupervised while your other child(ren) are taking lessons/classes. If you are unable to stay with your child(ren) while they are waiting, please make sure to talk to them about waiting quietly in the waiting area on the first floor. We ask that students do not wander around the school.
If you drop your child(ren) off for lessons/classes, please make sure you bring him/her into the building when you are dropping off and you come into the building to get him/her when you are picking up.
Please be on time for lessons and classes. If you arrive late, your teacher will not give you extra time to compensate as he/she has other students who are waiting for lessons.
Student Absences (Private Lessons): We have highly trained and committed teachers who reserve your lesson time for you each week. Since we ask them to set aside this time for your lessons, we ask that students make a commitment to their lessons and attend weekly. Students will be allowed 2 excused absences if enrolled in our 10 month plan (1 in our 3 month plan). Excused absences include illness, family emergencies, performances in school concerts, college testing (SATs, ACTs) and college interviews, and religious holidays. Should you need to miss a lesson, we ask for at least 24 hours’ notice (we understand that if you are sick you may not be able to cancel 24 hours in advance, but we do ask that you call us as early as possible if this is the case). We will do our best to schedule a makeup lesson for the allotted 2 excused If we cannot, we will credit the lesson at the end of the session. Any additional absences will be considered unexcused and will not be made up. Absences must be reported to the office, not to the teacher. Lessons cancelled less than 24 hours in advance will be forfeited and no makeup lesson will be offered. If you are enrolled in our 9 month plan and you must withdraw from lessons, we ask that you give us 30 days’ notice* (payment for the last 30 days must be made regardless of whether you take the lessons or not). We will do our best to fit you back into the teacher’s schedule should you return, but we will not be able to save your day and time unless you continue to pay for lessons while you are gone. *Please note that our withdrawal policies depend on the lesson plan you select. Additional fees may be charged if you withdraw from lessons. Please see “Lesson Plans” sheet for more information. Please note that some of our teachers may have full schedules which may affect these policies. If that is the case, we will provide you with studio specific policies in regards to absences.
Illnesses: we encourage students and teachers to stay home if they are sick in order to keep everyone healthy. If you have a fever, are vomiting, have diarrhea, strep, the flu, COVID-19, or anything seriously contagious, we kindly ask that you be at least 24 hours fever and symptom free (without medication) before returning for lessons.
Teacher Absences (Private Lessons): If a teacher has to cancel a lesson, the lesson will be made-up or credited. Every attempt will be made to reschedule the lesson, but if that proves to be impossible, the lesson will be credited at the end of the session. The school will notify you if your teacher is sick or must cancel a lesson for any reason. Please make sure to provide the school with current day and evening phone numbers so you can be notified.
Make-up Lesson/Credit Policies (Private Lessons): Make-up lessons will be given for the 2 excused absences cancelled 24 hours in advance only (see #8 above). These lessons will be scheduled upon the teacher’s availability. If a make-up lesson is impossible, a credit will be issued at the end of the session. If a make-up lesson is scheduled and the student does not show up for the lesson or cancels the lesson, the lesson is forfeited, will not be rescheduled and no credit will be issued for the missed lesson.
Student Absences (Classes/Ensembles): All absences must be reported to the office. Since classes and ensembles are dependent on the group, no make-ups or credits will be offered if a student misses a class or ensemble.
Teacher Absences (Classes/Ensembles): If a teacher has to cancel a class or an ensemble, every attempt will be made to make-up the class or ensemble.
All weather cancellations will be posted on our website as well as on the school voicemail and our Facebook page. The school will make-up or credit one private lesson per semester as a result of a weather cancellation. Additional closings will not be made-up or credited. Classes and ensembles missed as a result of a weather cancellation will not be made-up or credited.
Payment: Payment is due in full before the start of lessons, classes and ensembles each semester. You may also select to pay monthly if you are enrolled in the 10 month plan. All students must have a credit card authorization form on file. This card will only be charged if you request automatic monthly payments to be charged to it, if you do not pay your tuition on time and for any withdrawal fees/final payments should you withdraw from lessons. You must pay for the first month’s lessons (plus registration fee) prior to the start of lessons. Payment for each month’s lessons must be made prior to the start of each month. Payments may be made by cash, check or credit card. There will be a fee of $25 for returned checks. There will be a $15 late fee added for any payments received after the 10th of the month.
Withdrawals and Refunds: You are making a commitment for an entire session of lessons (3 or 10 month plans). Refunds will only be issued to students who withdraw from lessons before their first lesson (minus the registration fee). All students must notify the office with 30 days’ notice if he/she decides to withdraw from private lessons (payment for last 30 days must be made whether you decide to take the lessons or not). Notifying the teacher does not constitute notification of withdrawal. For classes and ensembles, 100% refunds will be given if a student withdraws before classes and ensembles begin. Once classes and ensembles begin there are no refunds.